Helpdesk Technician Level 2 / System Administrator (MSP) Technical Proficiencies:
- Experience working in an IT department, managing clients/users, and setting expectations
- Microsoft Windows Server and Client OS and desktop applications
- Microsoft Active Directory, Group Policy, Exchange, SQL
- Networking, Cisco, SonicWall, Network Security
- Systems Backup and Disaster Recovery, Developing Continuity Plans
- Hosted Services, Microsoft 365, Google Apps, Cloud Services, etc.
- Azure Entra ID and Intune with Azure VM experience a major plus
Helpdesk Technician Level 2 / System Administrator (MSP) Responsibilities:
- Handling incoming calls and dispatch requests to the proper staff resources
- Troubleshooting, repairing, maintaining, and performing test activities on various computer equipment and computer network systems
- Set up software on client’s computers; install software, patches, and drivers; prepare and deploy software packages
- Assists manufacturer’s representatives in the installation of new computer equipment; assisting other technicians or the managers in repairing, installing, and testing complex equipment or local area networks
- Completes work orders on installing equipment or software, connecting and moving devices
Helpdesk Technician Level 2 / System Administrator (MSP) Benefits:
- Health/Dental/Vision Insurance
- 401(k) with company match
- Paid trainings
- Certification reimbursement
- PTO + Paid Holidays
- Clear paths to grow into multiple avenues (Networking, Cloud, Management, etc)
