Hybrid Jr. Partner Success Advisor/ Technical Account Manager Job Responsibilities:
| Support and Assist the vCTO and TAMs
• Execute on tasks delegated by the TAMs and vCTO as needed. • Attend on-boarding, project, and business review meetings. • Email and phone calls on behalf of TAMs and vCTO as directed. |
| SBR and QBR Process / Partner Check-in Meetings
• Help administer the “account management” database and software system. • Assist with SBR preparation and presentation steps. • Deliver SBR presentations to Assigned Partners. • Lead QBR & Check-in Meetings with All Partners. • Manage Follow Up action items resulting from SBRs and QBRs as directed by vCTO. |
| Manage Sales Opportunities
• Deliver approved quotes to Partners. • Work under direction of vCTO and TAMs to ensure complex quotes are ready for delivery. • Continuously follow up with Partners once quotes are delivered. • Assist with any Partner questions regarding quotes. • Mark quotes as either Accepted or Rejected. |
Hybrid Jr. Partner Success Advisor/ Technical Account Manager Requirements:
- Having worked in an MSP environment
- Previous experience with technical support for small to medium size business
- 2+ years of experience with Microsoft based technologies and systems
- 2+ years of Office 365
- 2+ years of Customer Service Experience
Hybrid Jr. Partner Success Advisor/ Technical Account Manager Benefits:
- Healthcare/Dental/Vision/ 401(K)
- Hybrid work schedule
- PTO and holidays
- Paid certifications
- Bonuses: $15,000
- Majority WFH
Hybrid Technical Account Manager (TAM) Salary: $75,000 + $15K bonus
