Junior Systems Administrator – ConnectWise

Exciting opportunity to join a thriving MSP as a Junior Systems Administrator. This role offers the chance to learn and advance both technically and within the company, with a strong emphasis on internal growth. The company is dedicated to promoting from within and fostering a collaborative and knowledgeable team.

This is a hybrid work-from-home position, with the expectation of being in the office 3-4 days per week after training. Increasing flexibility in the hybrid arrangement is possible with tenure.

The Junior Systems Administrator is responsible for handling first level support of service requests in a professional and timely manner. This relates to all technology, to include workstations, servers, printers, networks, VOIP systems, Office 365, cloud, and vendor specific hardware and software.

Junior Systems Administrator – ConnectWise Job Responsibilities:

  • Provide IT support for technical issues related to Microsoft’s core business applications and operating systems.
  • Support disaster recovery solutions.
  • Offer basic technical support for network connectivity at both WAN and LAN levels, including routers, firewalls, and security systems.
  • Implement and support basic remote access solutions like VPN and Terminal Services.
  • Monitor alerts and notifications from the remote monitoring and management system, and address issues through service tickets.
  • Maintain and review system documentation in ConnectWise.
  • Communicate with customers as needed, providing updates on incident progress, informing them of upcoming changes, and coordinating agreed outages.

Junior Systems Administrator – ConnectWise Requirements:

  • Experience in the Managed Service Provider (MSP) industry
  • Proficient knowledge of operating systems, business applications, printing systems, and network systems.
  • Familiarity with ConnectWise or other Professional Services Automation/Remote Monitoring and Management (PSA/RMM) tools
  • Comprehension of support tools, techniques, and the utilization of technology in service provision.

Junior Systems Administrator – ConnectWise Benefits:

  • 401k with 6% match
  • 15 days PTO which increases with tenure
  • Competitive salary based on experience and qualifications
  • Health, vision, and dental benefits included
  • Performance based incentives
  • Generous bonus levels
  • Full on the job training & support
  • Fun working environment and culture
  • Hybrid Work Schedule after training

Junior Systems Administrator – ConnectWise Salary: $50,000 to $65,000