Junior Systems Administrator – ConnectWise
Exciting opportunity to join a thriving MSP as a Junior Systems Administrator. This role offers the chance to learn and advance both technically and within the company, with a strong emphasis on internal growth. The company is dedicated to promoting from within and fostering a collaborative and knowledgeable team.
This is a hybrid work-from-home position, with the expectation of being in the office 3-4 days per week after training. Increasing flexibility in the hybrid arrangement is possible with tenure.
The Junior Systems Administrator is responsible for handling first level support of service requests in a professional and timely manner. This relates to all technology, to include workstations, servers, printers, networks, VOIP systems, Office 365, cloud, and vendor specific hardware and software.
Junior Systems Administrator – ConnectWise Job Responsibilities:
- Provide IT support for technical issues related to Microsoft’s core business applications and operating systems.
- Support disaster recovery solutions.
- Offer basic technical support for network connectivity at both WAN and LAN levels, including routers, firewalls, and security systems.
- Implement and support basic remote access solutions like VPN and Terminal Services.
- Monitor alerts and notifications from the remote monitoring and management system, and address issues through service tickets.
- Maintain and review system documentation in ConnectWise.
- Communicate with customers as needed, providing updates on incident progress, informing them of upcoming changes, and coordinating agreed outages.
Junior Systems Administrator – ConnectWise Requirements:
- Experience in the Managed Service Provider (MSP) industry
- Proficient knowledge of operating systems, business applications, printing systems, and network systems.
- Familiarity with ConnectWise or other Professional Services Automation/Remote Monitoring and Management (PSA/RMM) tools
- Comprehension of support tools, techniques, and the utilization of technology in service provision.
Junior Systems Administrator – ConnectWise Benefits:
- 401k with 6% match
- 15 days PTO which increases with tenure
- Competitive salary based on experience and qualifications
- Health, vision, and dental benefits included
- Performance based incentives
- Generous bonus levels
- Full on the job training & support
- Fun working environment and culture
- Hybrid Work Schedule after training
Junior Systems Administrator – ConnectWise Salary: $50,000 to $65,000
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