Hybrid Mid-Level IT Technician (MSP) Experience:
- Technical support at the network level: LAN/WAN connectivity, routers, switches, firewalls, and wireless
- Experience with Networking, Windows OS’s to include 7, 10, 11 Server 2008 R2, 2012, 2012 R2, 2016, and 2019
- Maintained ticket updates for reported incidents and experience with the help desk ticketing system (ConnectWise, Kaseya, ServiceNow, etc.)
- Onsite support relating to technical issues involving all of Microsoft’s core business applications (AD, DNS, Exchange, SQL, Hyper-V, Azure, etc.), VMware Virtualization, and Client Operating Systems
- Perform general preventative maintenance tasks on computers, laptops, and printers.
- Excellent communication and documentation skills
- Create and update documentation of existing or future customer environment
Hybrid Mid-Level IT Technician (MSP) Salary / Benefits:
- Salary: $65k – $75k
- Full-Time/Hybrid Work From Home Schedule (1-3 days)
- Health, Dental, and Vision Insurance
- Generous PTO
- 401k with company matching
- Certification Reimbursement