Hybrid Support Engineer (Level II) MSP Experience
- Experience and understanding of supporting Microsoft Office (premise and M365)
- Experience working with any of the following RMM tools, such as ConnectWise Automate, Datto RMM, etc.
- Experience in network troubleshooting firewalls/routers/switches (Cisco, SonicWall, Meraki, Fortinet, Sophos, Ubiquiti, etc.)
- Experience working with Backup Solutions – BDR’s, DATTO, Infrascale, etc.
- Excellent communication skills for C-Level clients and non-technical clients
- Resolving escalated issues that might arise
Hybrid Support Engineer (Level II) MSP Salary & Benefits:
- $65k – $80k
- Hybrid Work From Schedule (2-3 days)
- Health/Dental/Vision
- PTO/Sick/Holiday
- 401(k)
- Training Reimbursement/Mileage Reimbursement
- Stipend for phone and home internet
