Hybrid Technical Engineer II Experience and Other required experience:
- Must be located within Tri-county (Broward, Miami Dade and West Palm), Florida area
- At least 2 to 3 years of Professional IT Service Desk and/or on-site support experience with a minimum of Level 2 proficiency
- Managed Service Provider (MSP) experience
- Proficiency with all Windows Operating systems (Windows 10 and 11) and Apple Mac.
- Proficiency with Windows Server environments, Active Directory, Group Policy, Office 365
- Proficiency with the Azure Platform, Azure Virtual Desktop, Azure Active Directory.
- Proficiency with Office 365, M365 and licensing.
- Proficiency with LAN/WAN/Wireless – Switches, Routers, Access Points, and Firewalls (Experience with Fortinet FortiGate and HP is a plus)
Hybrid Technical Engineer II Responsibilities:
- Successful candidates will enjoy Building and support solutions that leverage technology to meet a client’s business need
- As an escalation engineer for Service Desk team, your responsibilities will be to serve our clients by acting as a top escalation point for the most complex tickets, and mentor/training junior L1 technicians
- You will be required to visit clients to complete onsite tasks and provide support.
Hybrid Technical Engineer II Benefits:
- Salary: $60K to $80K
- 100 % Covered Health, Dental, Vision
- Reimbursements for certifications and training
- PTO/Holidays
- 401k + match
- Upward Mobility
