Hybrid Technical Engineer II

A well-established, rapidly growing technology solutions and managed services provider based out of New York and Florida, executing top-tier IT services in multiple states. We are a cloud first company, and we implement the latest and greatest cloud technologies for our clients who are primarily in highly regulated industries. We are rapidly growing, and if you are seeking a role that will provide you with the opportunities necessary to build a rewarding and lucrative career, we would love to hear from you!

We are looking for an ambitious Hybrid Technical Engineer II based out of the Fort Lauderdale, FL area with the drive to provide incredible Level 2 IT support both remote (20%) and on-site (80%) to our clients.

If you enjoy providing great customer service to clients and want to take your love of helping people to the next level in a fast-paced and challenging environment, we would love to have you join our team of talented Hybrid Technical Engineer II.

Hybrid Technical Engineer II Experience and Other required experience:

  • Must be located within Tri-county (Broward, Miami Dade and West Palm), Florida area
  • At least 2 to 3 years of Professional IT Service Desk and/or on-site support experience with a minimum of Level 2 proficiency
  • Managed Service Provider (MSP) experience
  • Proficiency with all Windows Operating systems (Windows 10 and 11) and Apple Mac.
  • Proficiency with Windows Server environments, Active Directory, Group Policy, Office 365
  • Proficiency with the Azure Platform, Azure Virtual Desktop, Azure Active Directory.
  • Proficiency with Office 365, M365 and licensing.
  • Proficiency with LAN/WAN/Wireless – Switches, Routers, Access Points, and Firewalls (Experience with Fortinet FortiGate and HP is a plus)

Hybrid Technical Engineer II Responsibilities:

  • Successful candidates will enjoy Building and support solutions that leverage technology to meet a client’s business need
  • As an escalation engineer for Service Desk team, your responsibilities will be to serve our clients by acting as a top escalation point for the most complex tickets, and mentor/training junior L1 technicians
  • You will be required to visit clients to complete onsite tasks and provide support.

Hybrid Technical Engineer II Benefits:

  • Salary: $60K to $80K
  • 100 % Covered Health, Dental, Vision
  • Reimbursements for certifications and training
  • PTO/Holidays
  • 401k + match
  • Upward Mobility