Hybrid WFH IT Field & Server Support Engineer responsibilities:
- Support of all things Microsoft, from Windows Server 2012+, Azure AD, O365, Active Directory, GPOs, etc
- IT support relating to technical issues involving Microsoft’s core business applications
- Work with the project management team on server builds and network deployments
- Troubleshoot PC connectivity desktop issues.
- Remote access solution (VPN) implementation and support
- Document and update the client environment
- Escalate service issues when required
- Communication with customers as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages.
Hybrid WFH IT Field & Server Support Engineer requirements:
- Minimum 3 years of experience in IT, bonus for any MSP experience
- Excellent interpersonal skills and communication skills. Candidate needs to be able to tailor communication to the proper skill level of the end-user, and include the appropriate detail to manage the end-user’s expectations.
- Enlists the support of others, identifies key decision-makers and builds alliances to advance business needs.
- Ability to improve customer service satisfaction
Hybrid WFH IT Field & Server Support Engineer benefits:
- Salary Range – $70k – $80k
- Outstanding benefits package (incl. medical, dental, vision, life, and supplementary insurance)
- 401(k) plan
- Excellent holiday & vacation plans
*Actual salary for Hybrid WFH IT Field & Server Support Engineer to commensurate with experience*
