IT Desktop Engineer – MSP Escalated IT Support
We are a boutique cloud and managed services company, founded in 2001. We are at a current headcount of 22 and looking to add 1 more to our team; a IT Desktop Engineer – MSP Escalated IT Support.
We are small, but we are stable. So, come work for a company that puts IT first, in an employees’ first environment, instead of one of those big corporate environments that sees IT as a cost department and you as just a number on a piece of paper.
The IT Desktop Engineer – MSP Escalated IT Support is responsible for providing server and IT support needs for the Cloud and Managed IT customer base. This relates to all technology at their locations, including workstations, servers, printers, networking equipment, and vendor-specific hardware and software. The IT Desktop Engineer – MSP Escalated IT Support also carries light project implementation responsibilities with regards to server builds and VMWare deployments.
IT Desktop Engineer – MSP Escalated IT Support:
- IT support relating to technical issues involving Microsoft’s core business applications
- Support services for Microsoft related technologies: Windows 7, Windows 10, Windows Server, Exchange, O365, Active Directory, etc.
- Azure cloud experience. Minimum Azure AD administration, preferable Azure VM administration.
- Ability to configure and troubleshoot network equipment including routers, switches and firewalls.
- Provisioning and installation of hardware and software as they relate to user workstations, servers, and other IT-based appliances, etc.
- Remote access solution implementation and support: VPN, Terminal Services, and Citrix
- Working knowledge of VMware – ability to provision and troubleshoot
- Escalate service issues that cannot be completed within agreed service levels
- Develop in-depth knowledge of the service catalog and how it relates to customer’s needs
- Understand processes in ConnectWise by completing assigned training materials
- Enter all work as service tickets into ConnectWise
- VMware, networking, and firewall knowledge.
IT Desktop Engineer – MSP Escalated IT Support benefits:
- Salary:$75,000 to $80,000
- Flexible work schedule – we value work life balance
- Benefits package (incl. medical, dental, life insurance)
- 401(k) plan plus mothing
- Excellent holiday/vacation
- Certification Reimbursement
IT Desktop Engineer – MSP Escalated IT Support Salary: $75,000 to $80,000
*Actual salary for IT Desktop Engineer – MSP Escalated IT Support to commensurate with experience*