IT Field Engineer Tier 2 – MSP

We are looking for a passionate IT Field Engineer Tier 2 – MSP with exceptional skills in deploying Windows Servers, managing VMware or Hyper-V and using ConnectWise. As a member of our team, you will be responsible for providing professional assistance to our clients, ensuring efficient resolution of technical issues, setting up complex environments, and implementing new solutions.

IT Field Engineer Tier 2 – MSP Responsibilities: 

  • Provide technical support and guidance to our clients
  • Manage and maintain Windows servers, handle escalated tickets, set up complex environments
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install advanced endpoint security software.
  • Server administration via Active Directory, File & Print services, DNS, and DHCP
  • Configuring and deploying Firewalls

IT Field Engineer Tier 2 – MSP Requirements: 

  • Professional MSP (Managed Service Provider) Experience
  • Experience with Windows Server deployment or configuration
  • Experience with Virtualization with Microsoft Hyper-V and VMWare
  • Hands on experience with RMM tools – ConnectWise/Datto/Autotask
  • Experience with Firewalls

IT Field Engineer Tier 2 – MSP Benefits:

  •  Salary: $70,000-$80,000
  • 100 % Covered Health, Dental, Vision
  • A family-friendly environment
  • PTO/Holidays/ Sick Leave
  • 401k + 6% match
  • Work from home options
  • Promotions and growth opportunities within 1 year, every year
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