IT Help Desk Technician L2 (MSP) Overview:

For over 30 years we have provided top tier IT Services to companies locally and with international locations. For the 8th year running, we were named in the MSP 501 list of elite Managed / Cloud Services Providers. We plan to continue this success and are seeking an IT Help Desk Technician L2 (MSP) who wants to grow their career. We want to create an environment that allows you to succeed. We offer many benefits, bonus program, ongoing training, certification reimbursement, and more.

The IT Help Desk Technician L2 (MSP) will take escalated tickets from the L1s. We use the ConnectWise suite so previous experience with ConnectWise is a major plus. Along with L2 tickets, the IT Help Desk Technician L2 (MSP) will assist in light project work to learn more about the back end.

Only accepting IT Help Desk Technician L2 (MSP) with previous MSP experience.

IT Help Desk Technician L2 (MSP) Technical Knowledge:

  • The IT Support Specialist is typically responsible for the smooth running of the client’s computer and technology systems while ensuring users receive the maximum benefits from them
  • Interest in problem solving and learning new skills
  • Experience in installing and configuring computer systems, diagnosing and solving hardware/software faults, and logging and tracking any additional troubleshooting that may occur
  • Knowledge of software/hardware repair and Windows 10
  • Veeam Backup
  • VMware
  • Azure/Microsoft 365
  • Networking, Routers, Switches, Cabling, Network setups and troubleshooting
  • Datto RMM or similar
  • Autotask experience or similar

IT Help Desk Technician L2 (MSP) Benefits:

  • Health, Dental, Vision, Life, and Disability Insurance
  • Bonus Pay
  • Certification Reimbursement
  • PTO + Paid Holidays
  • Continuous Growth and Training Opportunities
  • Frequent Lunch and Learns (optional, ultimately this is your free time)