IT Help Desk Technician L2 (MSP)

About

IT Help Desk Technician L2 (MSP) Overview:

For over 30 years we have provided top tier IT Services to companies locally and with international locations. For the 8th year running, we were named in the MSP 501 list of elite Managed / Cloud Services Providers. We plan to continue this success and are seeking an IT Help Desk Technician L2 (MSP) who wants to grow their career. We want to create an environment that allows you to succeed. We offer many benefits, bonus program, ongoing training, certification reimbursement, and more.

The IT Help Desk Technician L2 (MSP) will take escalated tickets from the L1s. We use the ConnectWise suite so previous experience with ConnectWise is a major plus. Along with L2 tickets, the IT Help Desk Technician L2 (MSP) will assist in light project work to learn more about the back end.

Only accepting IT Help Desk Technician L2 (MSP) with previous MSP experience.

IT Help Desk Technician L2 (MSP) Technical Knowledge:

The IT Support Specialist is typically responsible for the smooth running of the client’s computer and technology systems while ensuring users receive the maximum benefits from them
Interest in problem solving and learning new skills
Experience in installing and configuring computer systems, diagnosing and solving hardware/software faults, and logging and tracking any additional troubleshooting that may occur
Knowledge of software/hardware repair and Windows 10
Veeam Backup
VMware
Azure/Microsoft 365
Networking, Routers, Switches, Cabling, Network setups and troubleshooting
Datto RMM or similar
Autotask experience or similar

IT Help Desk Technician L2 (MSP) Benefits:

Health, Dental, Vision, Life, and Disability Insurance
Bonus Pay
Certification Reimbursement
PTO + Paid Holidays
Continuous Growth and Training Opportunities
Frequent Lunch and Learns (optional, ultimately this is your free time)

Location

New York, NY

Salary

$55,000 - $65,000

About the Company

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America’s top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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