IT Help Desk Technician L2 (MSP) Overview:

We are a leading Managed and Cloud Services Provider committed to empowering its employees to reach new heights in their careers. We offer a dynamic and growth-oriented environment that nurtures talent and innovation. Our company is dedicated to helping clients leverage the power of the cloud and managed services to drive business success. We offer full Health/Dental/Vision, 3% contribution to 401(k), PTO, Certification Reimbursement, and more.

The IT Help Desk Technician L2 (MSP) will take escalated tickets from the L1s. We use the ConnectWise suite so previous experience with ConnectWise is a major plus. Along with L2 tickets, the IT Help Desk Technician L2 (MSP) will assist in light project work to learn more about the back end. The IT Help Desk Technician L2 (MSP) should have previous experience working with Windows Server, M365 administration, Virtualization (VMware or Hyper-V), Azure, Sophos, and general Network Administration (routers/switches/firewalls).

Only accepting IT Help Desk Technician L2 (MSP) with previous MSP experience.

IT Help Desk Technician L2 (MSP) Technical Knowledge:

  • The IT Support Specialist is typically responsible for the smooth running of the client’s computer and technology systems while ensuring users receive the maximum benefits from them
  • Interest in problem solving and learning new skills
  • Experience in installing and configuring computer systems, diagnosing and solving hardware/software faults, and logging and tracking any additional troubleshooting that may occur
  • Knowledge of software/hardware repair and Windows 10
  • Veeam Backup
  • VMware or Hyper-V
  • Azure/Microsoft 365
  • Sophos
  • Networking, Routers, Switches, Cabling, Network setups and troubleshooting
  • ConnectWise

IT Help Desk Technician L2 (MSP) Benefits:

  • Health, Dental, Vision Insurance
  • Certification Reimbursement
  • 401(k) with 3% company contribution
  • PTO + Paid Holidays
  • Continuous Growth and Training Opportunities