IT Help Desk Technician Level 2 (Escalated Support) Requirements:
- Strong experience with management of MS365 environments including email, MDM and Intune
- Strong knowledge of Windows 10 including baseline security policies.
- Supporting Windows-based servers (2012r2 – 2022).
- Familiarity with RMM and remote assistance tools (e.g. ConnectWise)
- Experience troubleshooting issues related to Windows AD, DNS and IP networking.
- Good problem-solving ability and interest in learning.
- Responsible, proactive, great interpersonal skills.
- Good verbal and written communication skills.
IT Help Desk Technician Level 2 (Escalated Support) Preferred Experience:
- Email Security/Spam filtering (e.g. Ironscales, Proofpoint)
- Experience with SQL Server.
- Familiarity with hosted VoIP systems
- Experience in a scripting language, preferably Windows PowerShell.
- Linux/Mac experience.
IT Help Desk Technician Level 2 (Escalated Support) Benefits:
- Health, Dental, and Vision Insurance
- 401(k) with company match
- PTO + Paid Holidays
- Certification Reimbursement
