IT Help Desk Technician (MSP)

We are a Managed and Cloud Services Provider with over 25 employees and clients located throughout the United States. Our main verticals are financial and healthcare industry, but still support many other types companies ranging from small businesses to Fortune 500. We invest heavily back into our employees advancement opportunities by offering clear cut goals, bonuses, certification training/reimbursement, and mentorship programs.

Our current need is on our West Coast Help Desk team for a IT Help Desk Technician (MSP) who will handle L1 and L2 issues. We utilize the full ConnectWise suite (Manage, Automate, Control) to assist end users.

The IT Help Desk Technician (MSP) must be comfortable with Active Directory, Group Policy, Windows OS, Windows Server (up to version 2022), M365 administration, VMware or Hyper-V, general network troubleshooting, and Azure.

IT Help Desk Technician (MSP) Technical Requirements:

  • Desktop support and deployment — Windows 10, Windows 11, Apple
  • Windows Server maintenance — Windows 2012, Windows 2016, Windows 2019, Windows 2022, Active Directory
  • Virtualization – VMware and Hyper-V (Citrix is a plus)
  • Wireless network support and deployment — Meraki, Cisco, Aruba
  • Email account maintenance — Microsoft Online Services, Google Workspace
  • Endpoint Detection and Response — SentinelOne
  • Backup — SolarWinds MSP Backup, Veeam
  • Mobile device support — Apple, Android
  • Office Applications — Word, Excel, PowerPoint
  • Service Desk support by phone or email
  • Coordinating vendors for support, onsite maintenance, and installations.
  • Perform preventative maintenance on servers and workstations which includes antivirus, windows updates, memory, and storage checks.
  • Remote support of desktop and application-related issues.
  • Assist team in projects that include network installs, wireless implementations, and new builds.

IT Help Desk Technician (MSP) Benefits:

  • Health, Dental, and Vision Insurance
  • Paid Training
  • Certification Reimbursement
  • Generous PTO
  • Annual Performance Reviews