IT Help Desk Technician (MSP)

We are a Managed and Cloud Services Provider with over 100 employees and clients located throughout the United States. Our main verticals are financial and healthcare industry, but still support many other types companies ranging from small businesses to Fortune 500. We invest heavily back into our employees advancement opportunities by offering clear cut goals, bonuses, certification training/reimbursement, and mentorship programs. We also offer full benefits, 401(k) with match, and the ability to work from home 2-3 days per week after onboarding.

Our current need is on our West Coast Help Desk team for a IT Help Desk Technician (MSP) who will handle L1 and L2 issues. We utilize the full ConnectWise suite (Manage, Automate, Control) to assist end users.

The IT Help Desk Technician (MSP) must be comfortable with Active Directory, Group Policy, Windows OS, Windows Server (up to version 2019), O365 administration, VMware or Hyper-V, general network troubleshooting, and Azure AD.

IT Help Desk Technician (MSP) Technical Requirements:

Desktop support and deployment — Windows 10, Windows 11, Apple
Windows Server maintenance — Windows 2012, Windows 2016, Windows 2019, Windows 2022, Active Directory
Wireless network support and deployment — Meraki, Cisco, Aruba
Email account maintenance — Microsoft Online Services, Google Workspace
Endpoint Detection and Response — SentinelOne
Backup — SolarWinds MSP Backup, Veeam
Mobile device support — Apple, Android
Office Applications — Word, Excel, PowerPoint
Service Desk support by phone or email
Coordinating vendors for support, onsite maintenance, and installations.
Perform preventative maintenance on servers and workstations which includes antivirus, windows updates, memory, and storage checks.
Remote support of desktop and application-related issues.
Assist team in projects that include network installs, wireless implementations, and new builds.

IT Help Desk Technician (MSP) Benefits:

Health, Dental, Vision, Life, and Disability Insurance
Partial work from home after onboarding process (2-3 days per week)
401(k) with company match
PTO, Sick Days, Paid Holidays
Certification training & reimbursement
Mileage Reimbursement
Continuous Training & Learning
Paid weekly “Lunch and Learn” training sessions

Location

Los Angeles, CA

Salary

$50,000 - $65,000

About the Company

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America’s top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Apply for this Job

Apply To Bowman Williams