The IT Helpdesk Manager – MSP will be joining a well established Cloud/ Managed Service Provider who services SMB’s across the United States. We’re a leading Managed Service Provider (MSP) based in Houston, TX. Our commitment to providing top-notch IT solutions and exceptional client service sets us apart in the industry. With a focus on innovation, reliability, and tailored solutions, we cater to diverse clients across multiple sectors, including finance, healthcare, legal, manufacturing, and more.
IT Helpdesk Manager – MSP Summary:
- Leading and mentoring a team of skilled IT professionals to deliver exceptional support services.
- Establishing and optimizing Helpdesk procedures and workflows to ensure efficient operations.
- Serving as a pivotal point of contact for escalated technical issues and providing guidance for effective resolution.
- Collaborating with cross-functional teams to address client needs and deliver high-quality solutions.
- Developing strategies to enhance Helpdesk performance, drive continuous improvement, and ensure client satisfaction.
IT Helpdesk Manager – MSP Requirements:
- 2+ years previous Managed & Cloud Services Experience
- Knowledge of Ticketing Systems and Monitoring Software such as ConnectWise
- Tier II/III technical knowledge required
- Experience directing challenging technology issues
- Knowledge of Windows and Servers, Active Directory, Exchange On-Prem and Office 365
- 2+ years of experience Managing a Service Desk
- Leadership or Strong Sense of Management
IT Helpdesk Manager – MSP Benefits:
- Salary $90,000- $110,000 (dependent on experience)
- Healthcare, vision, dental – Blue Cross Blue Shield
- Work From Home opportunities
- Team oriented company culture with frequent outings
- Free parking!
- Certifications Reimbursements + Salary increase upon completion and a review
