The IT Helpdesk Manager – MSP will be joining a well established Cloud/ Managed Service Provider who services SMB’s across the United States. We’re a leading Managed Service Provider (MSP) based in Houston, TX. Our commitment to providing top-notch IT solutions and exceptional client service sets us apart in the industry. With a focus on innovation, reliability, and tailored solutions, we cater to diverse clients across multiple sectors, including finance, healthcare, legal, manufacturing, and more.

IT Helpdesk Manager – MSP Summary:

  • Leading and mentoring a team of skilled IT professionals to deliver exceptional support services.
  • Establishing and optimizing Helpdesk procedures and workflows to ensure efficient operations.
  • Serving as a pivotal point of contact for escalated technical issues and providing guidance for effective resolution.
  • Collaborating with cross-functional teams to address client needs and deliver high-quality solutions.
  • Developing strategies to enhance Helpdesk performance, drive continuous improvement, and ensure client satisfaction.

IT Helpdesk Manager – MSP Requirements:

  • 2+ years previous Managed & Cloud Services Experience
  • Knowledge of Ticketing Systems and Monitoring Software such as ConnectWise
  • Tier II/III technical knowledge required
  • Experience directing challenging technology issues
  • Knowledge of Windows and Servers, Active Directory, Exchange On-Prem and Office 365
  • 2+ years of experience Managing a Service Desk
  • Leadership or Strong Sense of Management

IT Helpdesk Manager – MSP Benefits:

  • Salary $90,000- $110,000 (dependent on experience)
  • Healthcare, vision, dental – Blue Cross Blue Shield
  • Work From Home opportunities
  • Team oriented company culture with frequent outings
  • Free parking!
  • Certifications  Reimbursements + Salary increase upon completion and a review