IT Helpdesk Support Specialist Tier II (MSP)

Location: New York, NY / Salary: $70,000 - $85,000

IT Helpdesk Support Specialist Tier II (MSP)

IT Helpdesk Support Specialist Tier II (MSP)

We are a large National Managed Service Provider looking to add to our collaborative team! We have been around for 20+ years and have grown year over year for the past 5 years.

We currently have an opening for a IT Helpdesk Support Specialist Tier II (MSP). The IT Helpdesk Support Specialist Tier II (MSP) will be responsible for level II technical support for clients. The IT Helpdesk Support Specialist Tier II (MSP) will also have amble opportunities to work along side project engineers to grow their migration, configuration & deployment experience.

IT Helpdesk Support Specialist Tier II (MSP) Responsibilities: 

  • Support, and troubleshoot servers, firewalls, routers, and switches.
  • Support, and troubleshoot VMware, HyperV, etc.
  • Work with, support, and troubleshoot the latest backup technologies (Datto, StoreageCraft, etc.)
  • Setup wireless networks
  • Handle a mixture of front-line tickets and escalated desktop support issues
  • Act as a Team Lead over the more junior Service Desk members; monitoring “trouble tickets”, keeping tabs on the support desk as a whole using dashboards and internal report

IT Helpdesk Support Specialist Tier II (MSP) Requirements:

  • 2+ years working for a Managed Service Provider Required
  • Experience handling Tier II technical issues on the service desk
  • ConnectWise Automate experience required**
  • Thorough knowledge of Windows 7, 8 and 10, Microsoft Office & Office 365 applications (Outlook, Teams, Excel, etc.)
  • Experience with wireless networking, router/switch/firewall configurations
  • Intermediate- advanced understanding of Active Directory, Group Policy, etc
  • Server Virtualization (Hyper-V, VMware, etc)

IT Helpdesk Support Specialist Tier II (MSP) Benefits:

  • Salary $70,000-$85,000
  • 100% healthcare coverage
  • Continued training opportunities & regular reviews
  • 401K + 5% company match
  • PTO
  • Opportunity to work with over 300 technologies
  • Family oriented, fun company culture

Opportunity Location

New York, NY

Proposed Salary

$70,000 - $85,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Tagged: #SB222

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Location: New York, NY

Proposed Salary: $70,000 - $85,000

Published: April 1, 2024

Job ID: BW1033

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