IT Helpdesk Support Specialist Tier II (MSP) Responsibilities:
- Support, and troubleshoot servers, firewalls, routers, and switches.
- Support, and troubleshoot VMware, HyperV, etc.
- Work with, support, and troubleshoot the latest backup technologies (Datto, StoreageCraft, etc.)
- Setup wireless networks
- Handle a mixture of front-line tickets and escalated desktop support issues
- Act as a Team Lead over the more junior Service Desk members; monitoring “trouble tickets”, keeping tabs on the support desk as a whole using dashboards and internal report
IT Helpdesk Support Specialist Tier II (MSP) Requirements:
- 2+ years working for a Managed Service Provider Required
- Experience handling Tier II technical issues on the service desk
- ConnectWise Automate experience required**
- Thorough knowledge of Windows 7, 8 and 10, Microsoft Office & Office 365 applications (Outlook, Teams, Excel, etc.)
- Experience with wireless networking, router/switch/firewall configurations
- Intermediate- advanced understanding of Active Directory, Group Policy, etc
- Server Virtualization (Hyper-V, VMware, etc)
IT Helpdesk Support Specialist Tier II (MSP) Benefits:
- Salary $70,000-$85,000
- 100% healthcare coverage
- Continued training opportunities & regular reviews
- 401K + 5% company match
- PTO
- Opportunity to work with over 300 technologies
- Family oriented, fun company culture
