IT Helpdesk Support Tier 1.5 (Partial Remote) -MSP

Location: Dallas, TX / Salary: $50,000 - $65,000

IT Helpdesk Support Tier 1.5 (Partial Remote) -MSP

We are currently seeking a IT Helpdesk Support Tier 1.5 (Partial Remote) -MSP to join our Managed Services Team. The IT Helpdesk Support Tier 1.5 will be joining a prestigious Managed Service Provider who has proven to be one of the most exciting Cloud Companies in the country.

The IT Helpdesk Support Tier 1.5 will join our relaxed and collaborative work environment with a team mentality. You will be taking tickets on the service desk and will be exposed to project work, working along side senior engineers to ramp up your technical skill set. The ideal candidate for this position is someone with a few years of helpdesk experience working for a MSP and looking to grow into more of a tier 2 position.

IT Helpdesk Support Tier 1.5 (Partial Remote) -MSP Responsibilities:

Provide remote support using ConnectWise
Assist senior engineers with some project based work
Support technologies including but limited to O365, Exchange, Active Directory, Group Policy, Windows Servers
Troubleshoot end user issues, provide desktop support
Server administration and basic network troubleshooting

IT Helpdesk Support Tier 1.5 (Partial Remote) -MSP Requirements:

1+ year experience using ConnectWise
1+ years experience working for a Managed Service Provider REQUIRED
Experience supporting M365, Active Directory required
Experience working with Azure Entra ID required
VMware, Hyper-V preferred

IT Helpdesk Support Tier 1.5 (Partial Remote) -MSP Benefits:

Salary: $50,000-$65,000
100% coverage for Health, Dental, Vision insurance
401k+ company match
Partial in office, partial work from home
Annual reviews for career advancement

Managed Service Provider Industry Experience is Required**

Opportunity Location

Dallas, TX

Proposed Salary

$50,000 - $65,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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Location: Dallas, TX

Proposed Salary: $50,000 - $65,000

Published: February 21, 2024

Job ID: BW6088

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