IT Helpdesk Support Tier 1 (MSP) Responsibilities:
- Provide level 1 support for all client tickets.
- Provide level 2 support when possible by ability.
- Troubleshoot & Administer O365
- Manage accounts in active directory for various clients
- Provide desktop support
- Work along side senior engineers for exposure to project based work
IT Helpdesk Support Tier 1 (MSP) Requirements:
- Comfortable with multiple technologies such as Active Directory, Microsoft Office Suite, Windows Operating Systems, printers, phone systems, Exchange, basic network and systems administration and desktop support.
- Excellent communication and customer service skills are required.
- 1 year MSP experience REQUIRED
- ConnectWise experience a major plus
IT Helpdesk Technician Tier 1 (MSP) Benefits:
- Salary: $40,000-$50,000
- Health, dental, vision coverage
- 401k+ company match
- Certification reimbursement
- Quick advancement opportunities
- Unlimited PTO
- Frequent company events
- Free lunch Fridays
- Continued mentorship opportunities
