Unlock Your Potential as an IT Helpdesk Support Tier II in Schaumburg, IL – Join Our Thriving MSP Team!

Are you ready to elevate your IT career with a forward-thinking Managed Service Provider (MSP) that puts people first? Look no further! We’re on the lookout for a passionate IT Helpdesk Support Tier II to join our dynamic team in Schaumburg, IL, and embark on an exciting journey of growth and innovation.

About Us:

At our MSP, we don’t just provide IT solutions – we build lasting partnerships and deliver tailor-made services that exceed expectations. With a collaborative culture and a commitment to excellence, we’re redefining the standards of IT support. From Managed Services and Professional Services to Cloud Solutions and Cyber Security, we’re at the forefront of innovation, and we want you to join us!

About the Role:

As an IT Helpdesk Support Tier II, you’ll be the backbone of our service desk, providing top-notch support to our valued clients. But that’s not all – you’ll also have the chance to roll up your sleeves and dive into exciting projects, including cloud migrations, alongside our seasoned senior engineers. This role isn’t just about fixing problems – it’s about making a real impact and shaping the future of IT solutions.

IT Helpdesk Support Tier II – MSP Desired Experience:

  • 3+ years of hands-on experience with Windows Servers, M365, and Azure
  • Proven expertise in administering Active Directory and managing Group Policies
  • A knack for delivering exceptional customer service and troubleshooting with finesse
  • Bonus points if you have 2+ years of experience with ConnectWise – but don’t worry, we’ll get you up to speed!

IT Helpdesk Support Tier II – MSP Perks & Benefits:

  • Competitive salary: $70,000 – $80,000
  • Comprehensive healthcare coverage to keep you feeling your best
  • Enjoy a $500 monthly bonus – because your hard work deserves recognition
  • Say goodbye to commute worries with mileage reimbursement
  • Secure your future with a robust 401k plan and company match
  • Recharge and unwind with generous PTO – because work-life balance is non-negotiable