IT Helpdesk Technician “ticket crusher” – MSP Responsibilities:
- Provide technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
- Complete remote access solution implementation and support: VPN and Terminal Services
- Monitor the manage system alerts & resolve incoming tickets at a tier 1 level
- Provide IT Support relating to technical issues involving Microsoft’s core business applications/operating systems
IT Helpdesk Technician “ticket crusher” – MSP Requirements:
- 1 year experience working for a Managed Service Provider
- 1 year experience with ConnectWise
- Familiar with active directory, O365 troubleshooting, and providing desktop support
IT Helpdesk Technician “ticket crusher” – MSP Benefits:
- Salary $50,000- $60,000
- Health, Vision, Dental
- 401k
- FUN company culture (ping pong tournaments, frequent company outings)
- Free lunches every Friday!!
