IT Helpdesk Technician Tier 1.5 – MSP
- Configuration of standard Microsoft 365 and Exchange clients
- Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer’s preferences.
- Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup.
- Administration of enterprise e-mail application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases.
- Experience required with Windows desktop operating systems.
- Understanding of TCP/IP and troubleshooting Internet connectivity.
- Experience with routers and firewalls.
- Experience with Terminal Services & Citrix.
- Basic understanding of relationship between switches, hubs, patch panels, etc.
- General understanding of DNS services.
- Basic working knowledge of Firewall Technologies – SonicWALL, Meraki, etc.
- 1+ years of experience working for a Managed Service Provider Required
- MCSA, MCSE, or CCNA preferred
IT Helpdesk Technician Tier 1.5 – MSP Benefits:
- Salary $50,000-$60,000
- Full employer-paid healthcare
- 401k + company match
- 3 weeks PTO
- Quarterly reviews/ bonuses
- Certification reimbursement and paid training
