IT Helpdesk Technician Tier 2 (MSP) Responsibilities:
- Respond to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment using ConnectWise.
- Complete basic troubleshooting and provide IT support for Microsoft core business applications and operating systems
- Provide desktop support, manage accounts in active directory, printer support
- Provide network support and some administration.
IT Helpdesk Technician Tier 2 (MSP) Requirements:
- Experience working for an IT Managed Service Provider REQUIRED
- Server, Desktop Support, and Remote Support experience
- Extensive M365/Windows servers/Azure/SharePoint knowledge
- Technically in charge of anything IT-related for the Client
- Responsible for the email structure for the Client
- Comfortable acting as the Primary Consultant for various small and midsize business clients
IT Helpdesk Technician Tier 2 (MSP) Benefits:
- Base salary $65,000-$75,000 (dependent on experience)
- Certification reimbursement
- Career development and formal training
- Matching 401(k)
- Partial WFH (3 days in office and 2 days at home)
- Free Gym Membership
