Company/Position Overview:
After 20 years in the MSP space, we understand successful IT Solutions begin and end with people. We are hiring a IT Service Coordinator (Connectwise) to help us continue our focus on customer experience. The IT Service Coordinator (Connectwise) will manage all inbound user requests and assign tickets, communicate directly with clients, coordinate the dispatch of technician, and make sure all incidents and issues are logged accordingly.
Why Apply:
Do you want to be part of a collaborative team? Looking for a fast-paced career with a fun atmosphere and limitless room for advancements and growth? Company culture is very important to us, and we believe it’s one of the main attributes to a company success. We offer a family like environment, competitive salary, WFH options, and full benefits. If this is what you are looking for in your next role, we would love to interview you!
- A point of contact to the customer for all types of service requests
- Monitor service boards for new tickets and or respond to tickets
- Schedule internal and field resources on the CRM dispatch portal
IT Service Coordinator (Connectwise) Requirements:
- MSP experience is REQUIRED
- Experience with Connectwise or Autotask or Kaseya
- Strong interpersonal skills including communication, active listening, and customer care
IT Service Coordinator (Connectwise) Benefits:
- Salary: $50,000-$60,000
- 100 % Covered Health, Dental, Vision
- PTO/Holidays
- 401k + match
- Growth Opportunities
- A family-friendly environment
- Reimbursements for certifications and training
