IT Service Desk Engineer (MSP/ConnectWise):

We are a total IT solution provider that primarily serves businesses on Long Island. We eliminated the headaches, doubt and uncertainty of IT by aligning your system to best IT practices and constantly making sure it stays in check.

Due to continued growth we are seeking an IT Service Desk Engineer (MSP/ConnectWise) resolve L1 an L2 tickets with ConnectWise. The IT Service Desk Engineer (MSP/ConnectWise) responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions. If there are any issues or changes required, such as forgotten passwords, viruses, or email issues, the IT Service Desk Engineer (MSP/ConnectWise) will be the first-person employees will come to. Customer satisfaction, quick response, and resolution time per ticket are primary service levels of the service desk.

IT Service Desk Engineer (MSP/ConnectWise) Role and Responsibilities:

  • Configure standard Microsoft 365 and Exchange clients.
  • Install, configure, troubleshoot, and customize MS Office Suite applications according to customer preferences.
  • Understand and perform installation, configuration, and testing of workstation hardware such as video cards, NICs, sound cards, hard drives, and mobile devices.
  • Set up file, print, and remote access services.
  • Administer user accounts and groups, configure file permissions, monitor event logs, and manage backups.
  • Manage enterprise email applications, including user/group management, folder permissions, mail forwarding, and aliases.
  • Proficient in Windows desktop operating systems.
  • Understand TCP/IP and diagnose Internet connectivity issues.
  • Familiarity with routers, firewalls, Terminal Services, and Citrix.
  • Basic knowledge of network components like switches, hubs, and patch panels.
  • General understanding of DNS services.
  • Working knowledge of firewalls such as SonicWALL, Meraki, or FortiGate .

IT Service Desk Engineer (MSP/ConnectWise) Benefits:

  • Health & Dental Insurance
  • 401(k) with 3% company match
  • Certification Reimbursement
  • PTO + Paid Holidays
  • Annual Bonuses
  • Certification Reimbursement
  • Company vehicle for onsite calls