IT Service Desk Technician (Hybrid WFH)

Location: White Plains, NY / Salary: $55,000 - $65,000

IT Service Desk Technician (Hybrid WFH)

Since 2002, we have provided IT Managed Services to clients across the country. We pride ourselves on being able to solve problems that other IT companies can’t. Our expertise extends beyond network management to infrastructure IT management and takes a holistic view of clients’ businesses and design solutions for the organization to grow.

Our current opening is for an IT Service Desk Technician (Hybrid WFH). The IT Service Desk Technician (Hybrid WFH) will answer incoming tickets and work alongside the L2 and L3 technicians on advanced issues. You will be responsible for day-to-day PC/Server support, ticketing system flow, coordinating support sessions with users and resolving IT support issues. This position also assists with ongoing technology projects.

IT Service Desk Technician (Hybrid WFH) Experience:

Experience with N-Able, N-Central, and ConnectWise
Windows Server 2012, 2016, and newer Proficient in Active Directory user management, backup/restore, and patching
Skilled in Azure Enterprise ID user management, OneDrive, and SharePoint support Installation, configuration, and troubleshooting of PCs
Setup of file, print, and remote access services
Basic administration tasks like user/group management, file permissions, event log monitoring, and backup restoration
Knowledgeable in enterprise email systems and Microsoft 365 Suite
Familiarity with Apple support
Proficiency in Windows 8/10/11 troubleshooting and configuration
Setup and customization of standard Outlook, Teams, and collaboration tools
Installation, configuration, troubleshooting, and customization of MS Office Suite applications
Ability to configure TCP/IP and diagnose Internet connectivity issues
Understanding of routers, firewalls, switches, hubs, patch panels, and network node connections
Knowledge of DNS services

IT Service Desk Technician (Hybrid WFH) Benefits:

Health, Dental, and Vision Insurance
Hybrid WFH (2 days at home)
Certification Reimbursement
Mileage Reimbursement
PTO
Paid Holidays
Clear promotion guidelines

Opportunity Location

White Plains, NY

Proposed Salary

$55,000 - $65,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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