IT Service Desk Technician Level 2 (MSP) Responsibilities:
- Diagnose and resolve advanced technical issues.
- Provide expert-level assistance on a wide range of IT-related topics, including hardware, software, networking, and security.
- Collaborate with Tier 3 support and other IT specialists to resolve complex problems.
- Mentor and assist Tier 1 technicians in developing their skills and knowledge.
- Document and maintain accurate records of support interactions and solutions.
- Stay current with industry trends and emerging technologies to enhance troubleshooting capabilities.
IT Service Desk Technician Level 2 (MSP) Qualifications:
- Proven experience in a Tier 2 help desk or equivalent technical support role.
- In-depth knowledge of Windows and Mac operating systems.
- Advanced understanding of networking concepts, protocols, and security principles.
- Strong proficiency in diagnosing and troubleshooting hardware and software issues.
- Exceptional problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Relevant certifications such as CompTIA Network+, Security+, or Microsoft Certified Systems Engineer (MCSE) are highly desirable
IT Service Desk Technician Level 2 (MSP) Benefits:
- Health, Dental, & Vision Insurance
- 401(k) with company match
- Ongoing Paid Training
- Certification Reimbursement
- Travel Reimbursement
- Clear paths to grow internally within multiple disciplines (Systems, Networking, Azure, Management, etc).
