IT Service Desk Technician Level 2 (MSP)

We have been providing first-in-class technology sales, service, and support to businesses across Texas since 1995. Our core offerings today include cyber security, modernization of IT infrastructure, and Managed IT Service along with full-service network implementation and management utilizing our own private metropolitan area network, private and hybrid. We have been on the CRN MSP 501 list for over 5 years straight.

We are looking for an IT Service Desk Technician Level 2 (MSP) with previous MSP experience and a strong customer-oriented mindset to add to the team. The IT Service Desk Technician Level 2 (MSP) will support our end users, resolve escalations from L1s, and participate in projects on a team. The IT Service Desk Technician Level 2 (MSP) must have well-rounded Microsoft Windows server-related skills (DHCP, DNS, GPO, AD), troubleshooting Networks (Firewalls/Switches/Routers), and experience with varying hardware platforms.

IT Service Desk Technician Level 2 (MSP) Responsibilities:

  • Diagnose and resolve advanced technical issues.
  • Provide expert-level assistance on a wide range of IT-related topics, including hardware, software, networking, and security.
  • Collaborate with Tier 3 support and other IT specialists to resolve complex problems.
  • Mentor and assist Tier 1 technicians in developing their skills and knowledge.
  • Document and maintain accurate records of support interactions and solutions.
  • Stay current with industry trends and emerging technologies to enhance troubleshooting capabilities.

IT Service Desk Technician Level 2 (MSP) Qualifications:

  • Proven experience in a Tier 2 help desk or equivalent technical support role.
  • In-depth knowledge of Windows and Mac operating systems.
  • Advanced understanding of networking concepts, protocols, and security principles.
  • Strong proficiency in diagnosing and troubleshooting hardware and software issues.
  • Exceptional problem-solving skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Relevant certifications such as CompTIA Network+, Security+, or Microsoft Certified Systems Engineer (MCSE) are highly desirable

IT Service Desk Technician Level 2 (MSP) Benefits:

  • Health, Dental, & Vision Insurance
  • 401(k) with company match
  • Ongoing Paid Training
  • Certification Reimbursement
  • Travel Reimbursement
  • Clear paths to grow internally within multiple disciplines (Systems, Networking, Azure, Management, etc).