IT Service Desk Technician Level 2 (MSP) Overview:

We are a full-service IT Managed Services Provider with a long history of supporting Houston based businesses. For over 20 years, we have provided clients with personalized IT solutions built to fit their unique needs. We pride ourselves on being a company with a high employee and client retention rate. We offer regular paid training, partial WFH schedule, certification reimbursement, and collaboration to allow employees to learn on the job.

Due to organic growth, we are looking for a passionate IT Service Desk Technician Level 2 (MSP) that is eager to learn. The IT Service Desk Technician Level 2 (MSP) is is best described as someone who will interact directly with clients and partners using their best problem-solving methodologies. As an IT Service Desk Technician Level 2 (MSP) you will resolve L1/L2 tickets and assist Senior Engineers on projects such as M365 migrations, Azure migrations, firewall configuration/deployment, and more.

We are only accepting IT Service Desk Technician Level 2 (MSP) applicants with previous MSP experience and good tenure.

IT Service Desk Technician Level 2 (MSP) Requirements:

  • Experience/ technical knowledge of most or all of the following technologies:
    Windows 7/10/11, Windows Server 2012/2016/2019/2022, Active Directory, Microsoft Office 365, Microsoft Exchange Server, Microsoft Office products including MS Outlook, Word, Excel, Quickbooks, Adobe Acrobat, LogMeIn, TeamViewer, ScreenConnect, ConnectWise, Automate, Veeam Backup, Dell/HP Workstation, Cisco Router, Sophos Router/Firewall, HP Server, 3CX Phone
  • Perform onsite and remote help desk support.
  • Tracking & documenting support activities, using Autotask/Datto ticketing systems.
  • Work as a team member performing installation and maintenance of technology at client engagement sites.
  • Must be able to troubleshoot and diagnose technical issues in a timely manner to implement a solution or offer alternative options.
  • Must have good working knowledge of Windows operating systems (desktop and all server)
  • Must have knowledge of desktop, laptop, and basic server hardware.
  • Must be able to assist or install and configure desktops, laptops, and basic networking hardware when on site
  • Must have basic knowledge of routers, firewalls, networking and TCP/IP protocol
  • Understanding of VoIP Phone Systems required to set up user extensions
  • Moderate to advanced knowledge of Microsoft Office/Microsoft 365 (Exchange)
  • A strong attention to detail and ability to communicate and document with clarity
  • Excellent customer service skills
  • Implementation of system and software upgrades, as well as performance monitoring and tuning.

IT Service Desk Technician Level 2 (MSP) Salary + Benefits:

  • $55,000 – $65,000
  • Health, Dental, and Vision Insurance
  • Hybrid WFH (2-3 days at home per week)
  • 401(k) with company match
  • Ongoing paid trainings
  • Certification Reimbursement
  • Generous PTO, Sick Days, and Paid Holidays
  • Monthly mobile phone reimbursement
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