IT Service Desk Technician Level 2 (MSP) Requirements:
- Experience/ technical knowledge of most or all of the following technologies:
Windows 7/10/11, Windows Server 2008/2012/2019, Active Directory, Microsoft Office 365, Microsoft Exchange Server, Microsoft Office products including MS Outlook, Word, Excel, Quickbooks, Adobe Acrobat, LogMeIn, TeamViewer, ScreenConnect, ConnectWise, Automate/ LabTech, Veeam Backup, Dell/HP Workstation, Cisco Router, Sophos Router/Firewall, HP Server, 3CX Phone - Perform onsite and remote help desk support.
- Tracking & documenting support activities, using Autotask/Datto ticketing systems.
- Work as a team member performing installation and maintenance of technology at client engagement sites.
- Must be able to troubleshoot and diagnose technical issues in a timely manner to implement a solution or offer alternative options.
- Must have good working knowledge of Windows operating systems (desktop and all server)
- Must have knowledge of desktop, laptop, and basic server hardware.
- Must be able to assist or install and configure desktops, laptops, and basic networking hardware when on site
- Must have basic knowledge of routers, firewalls, networking and TCP/IP protocol
- Understanding of VoIP Phone Systems required to set up user extensions
- Moderate to advanced knowledge of Microsoft Office/Microsoft 365 (Exchange)
- A strong attention to detail and ability to communicate and document with clarity
- Excellent customer service skills
- Implementation of system and software upgrades, as well as performance monitoring and tuning.
IT Service Desk Technician Level 2 (MSP) Salary + Benefits:
- $55,000 – $65,000
- Health Insurance
- 401(k) with company match
- Ongoing paid trainings
- Certification Reimbursement
- Generous PTO, Sick Days, and Paid Holidays
- Monthly mobile phone reimbursement
