IT Service Desk Technician (MSP) Overview:

We are a dynamic and innovative Managed IT Services Provider that is expanding its team with an exciting opportunity for an IT Service Desk Technician (MSP). We have a growing presence across the country with a focus on the Bay Area. Our goal is provide clients with cutting edge technology solutions and premier customer service.

Due to continued growth, we’re seeking a charismatic, self-motivated IT Service Desk Technician (MSP) who thrives on problem-solving and has a passion for technology. The successful IT Service Desk Technician (MSP) will be capable of working independently, demonstrating strong emotional intelligence, and showing leadership in a team-oriented environment. This position offers a hybrid work model, with 1-2 days on-site at client locations around the Oakland area and the rest of the week working remotely.

At this time we are only considering IT Service Desk Technician (MSP) with previous Managed Services experience.

IT Service Desk Technician (MSP) Day to Day Job Duties:

  • Managing and resolving support tickets: You will be the first point of contact for our clients, addressing their technical issues promptly and professionally. Your ability to prioritize tasks based on urgency and impact will be key in ensuring customer satisfaction.
  • Monitoring and resolving system alerts: Ensuring the smooth operation of our clients’ systems will be part of your daily routine. This includes monitoring alerts for backups and other systems, taking swift action to address any issues and prevent potential disruptions.
  • Providing support to senior technicians: You will work collaboratively with our senior technicians, providing them with essential support on a variety of tasks and projects. Your input will be valuable in ensuring the successful deployment and operation of our IT solutions.
  • Onsite support calls: Depending on client needs, you will be required to handle onsite support calls, offering face-to-face assistance to our clients. This will involve traveling to client sites, diagnosing and resolving issues, and maintaining our high standards of customer service.

IT Service Desk Technician (MSP) Technical Skills:

  • Hardware and Software: PC/Mac, MS Office, QuickBooks, Dell Servers and Workstations (Dell/Lenovo/HP)
  • Operating Systems: Windows, macOS
  • Mobile Phones: Apple, Android
  • Server Systems: Windows Server 2008/2012/2016/2019/2022
  • Business Applications: Microsoft 365, G Suite
  • Virtualization: VMware or Hyper-V
  • Cloud: Azure Entra ID – any Intune experience is a major plus

IT Service Desk Technician (MSP) Benefits:

  • Health, Dental, Vision, and Life Insurance (100% company paid)
  • Partial WHF (3-4 days at home per week)
  • 401(k) with company match
  • Performance-based bonuses
  • PTO, Paid Holidays, Sick Days, and Mental Health/Wellness time off
  • Flexible scheduling for life events
  • Certification Reimbursement