IT Support Engineer L2 – MSP

Our Managed Service Provider (MSP), serving a vast network of 300 clients, offers a stimulating workplace that thrives on innovation and cutting-edge technology. Based in Valhalla, NY, our company caters to a diverse clientele, ranging from SMBs to larger enterprises, providing comprehensive IT solutions across various industries. With a team dedicated to delivering top-notch services, we offer end-to-end support encompassing everything from network infrastructure to cloud solutions.

If you have a passion for helping clients solve complex technical challenges and enjoy working in a fast-paced environment, we’d like to hear from you. The role is a full-time position and offers competitive compensation, upward mobility, clear path to growth, health benefits, 401k, and a positive culture that values your growth and development.

IT Support Engineer L2 – MSP Responsibilities:

  • Configuring standard Office 365 and Exchange clients.
  • Installing, configuring, troubleshooting, and customizing MS Office Suite applications according to client preferences.
  • Configuring file, print, and remote access services.
  • Administering user and group management, configuring file permissions, event log monitoring, and backup recovery.
  • Managing enterprise email systems, including user and group administration, folder permission setup, mail forwarding, alias additions.

IT Support Engineer L2 – MSP Requirements:

  • Minimum of 1+ years experience in MSP environment
  • Proficiency in Windows 10, Office 365, Enterprise tools for OS deployment, software distribution, the client setup on applications
  • Understanding/ familiarity with Microsoft desktop operating systems and productivity applications
  • Experience with testing and troubleshooting PC’s
  • Troubleshooting and managing Microsoft Windows-based environments.
  • Experience with Microsoft Office 365, Active Directory
  • Troubleshoot skills and basic networking knowledge (OSI network layers, TCP/IP, DNS, DHTP)

IT Support Engineer L2 – MSP Benefits:

  • Health Insurance
  • Paid Sick Leave
  • Paid Vacation
  • Paid Holidays
  • Mileage reimbursement
  • Certification Reimbursement
  • KPI Driven Bonuses per pay period

IT Support Engineer L2 – MSP Salary: $65,00o to $70,000

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