IT Support Engineer Level 1 (Windows/Azure)

Location: Lake Dallas, TX / Salary: $50,000 - $60,000

IT Support Engineer Level 1 (Windows/Azure)

IT Support Engineer Level 1 (Windows/Azure) Overview:

We are a full-service Managed IT Services Provider that has been in business for over two decades. Our mission has remained the same, give clients a sense of security by entrusting us with their businesses’ technology and create a work-environment that fosters growth. We’ve maintained these which is why we have continued to grow!

We are a seeking a MSP experienced IT Support Engineer Level 1 (Windows/Azure) to handle customer support issues and go onsite as needed (only 10% of the time). IT Support Engineer Level 1 (Windows/Azure) is best described as an energetic professional who pays attention to detail with a passion for IT and customer service. The ideal IT Support Engineer Level 1 (Windows/Azure) will have experience supporting M365, Active Directory, WAP, Routers, Access Points, and working in a client-facing environment.

IT Support Engineer Level 1 (Windows/Azure) Technology Experience:

Qualify client issues and open support tickets
Monitor service boards for new tickets and or respond to tickets
Service ticket follow-up/quality assurance
O365 Account Management and Licensing Experience
Computer Repair
Networking Basic Skills (managing a small office router, access point, and switch)
Basic understanding of firewalls (does not have to be able to manage them- CTC can teach that)
Helping Clients Select Products
Can communicate clearly in person, phone, and by email
Experience with basic functional use of a ticketing system.
Some understanding of VOIP (3XC a major plus)
CompTIA A+, Network+, or similar certifications a major plus
Tenure at previous positions is very important to us

IT Support Engineer Level 1 (Windows/Azure) Benefits:

Health & Dental Insurance
PTO and Company Paid Holidays
Certification Reimbursement
Regular Reviews for Advancement

Opportunity Location

Lake Dallas, TX

Proposed Salary

$50,000 - $60,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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