IT Support Engineer Level 2 (MSP) Overview:

We are a growing customer-focused professional service company, providing exceptional computer and network support. We offer reliable IT solutions tailored to fit clients specific needs in the Houston area. For over 20 years, we have been a leading Managed and Cloud Services Provider for businesses ranging from 25 to 1000 end users. Our goal is to hire technicians at this level and support their growth into more advanced roles within our company. We offer Health/Dental/Vision insurance, 401(k) with 3% match, 3 weeks PTO, bonuses, flexible scheduling, certification reimbursement, and more!

The IT Support Engineer Level 2 (MSP) will handle escalated level 2 tickets via ConnectWise and Autotask as well as assist Engineers on project work. As a IT Support Engineer – Partial WFH (MSP) you should be well versed with Windows Server, M365 administration, Active Directory, backup solutions (Datto, Infrascale, etc), Azure, and Network Administration.

We are only considering applicants with previous MSP experience for this position!

IT Support Engineer Level 2 (MSP) Desired Skills & Experience:

  • Verifiable experience with Microsoft Servers – AD, DNS, etc.
  • Verifiable experience with Microsoft Cloud Offerings – Azure, M365, VDI, etc.
  • Experience supporting Enterprise Backup Solutions – BDR’s, DATTO, Infrascale, etc.
  • Experience supporting Microsoft Office (on-premise and M365)
  • Experience supporting Windows 10/11 Professional
  • Experience using a PSA tool, such as AutoTask, ConnectWise
  • Experience using an RMM tool, such as ConnectWise Automate, Datto RMM, etc.
  • Experience with firewalls, managed switches, VPNs, VLANs, etc. (Sophos, Ubiquiti, Aruba InstantOn, etc.)

IT Support Engineer Level 2 (MSP) Benefits:

  • Health, Dental, and Vision
  • Long-term and Short-term disability
  • 401(k) with 3% match
  • 3 Weeks PTO & Flexible Scheduling
  • Annual Bonuses
  • Training Reimbursement
  • Certification Reimbursement
  • Mileage Reimbursement
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