IT Support Engineer Level 2 (MSP/ConnectWise) Technology & Responsibilities:
- Serve as an escalation point on client support agreements
- Set up and install new end user devices, servers and network equipment
- Administer, manage, support and maintain Windows Desktops, Servers, Microsoft 365, and Azure
- Troubleshoot workstation software and hardware
- Perform hardware upgrades and swaps
- Support the back office and application services
- Maintain backup and recovery procedures for network systems
- Treating our clients and your team with professionalism, respect, patience and care
- Maintaining excellent communication with clients and your team to ensure tickets are properly handled, and clients are well-informed of ticket progress
- Mentoring/coaching Service Desk SAs on escalated tickets so they can better handle similar issues moving forward
IT Support Engineer Level 2 (MSP/ConnectWise) Benefits:
- Health, Dental, and Vision Insurnace
- 401(k) with company match
- PTO and Paid Holidays
- Certification Reimbursement
