IT Support Engineer Level 2 (MSP/ConnectWise)

Location: New York, NY / Salary: $70,000 - $80,000

IT Support Engineer Level 2 (MSP/ConnectWise)

IT Support Engineer Level 2 (MSP/ConnectWise) Overview:

We are a premier Managed Services Provider renowned for its IT and cybersecurity expertise, is searching for a dynamic and seasoned IT Support Engineer Level 2 (MSP/ConnectWise) to bolster its team. Serving a broad spectrum of clients across industries such as financial and professional services, we’re dedicated to delivering customized technology solutions that meet each client’s specific requirements.

As an IT Support Engineer Level 2 (MSP/ConnectWise), your primary role entails managing escalated support requests and addressing technical issues sourced from the Service Desk queue. Collaboration with the Technical Engineering team is essential, as you’ll provide support to a select group of core clients. Additionally, you’ll take ownership of documentation and technology stacks related to these clients, ensuring comprehensive and efficient support services.

We are seeking an IT Support Engineer Level 2 (MSP/ConnectWise) with previous MSP experience and comfortable interacting directly with end users.

IT Support Engineer Level 2 (MSP/ConnectWise) Technology & Responsibilities:

  • Serve as an escalation point on client support agreements
  • Set up and install new end user devices, servers and network equipment
  • Administer, manage, support and maintain Windows Desktops, Servers, Microsoft 365, and Azure
  • Troubleshoot workstation software and hardware
  • Perform hardware upgrades and swaps
  • Support the back office and application services
  • Maintain backup and recovery procedures for network systems
  • Treating our clients and your team with professionalism, respect, patience and care
  • Maintaining excellent communication with clients and your team to ensure tickets are properly handled, and clients are well-informed of ticket progress
  • Mentoring/coaching Service Desk SAs on escalated tickets so they can better handle similar issues moving forward

IT Support Engineer Level 2 (MSP/ConnectWise) Benefits:

  • Health, Dental, and Vision Insurnace
  • 401(k) with company match
  • PTO and Paid Holidays
  • Certification Reimbursement

Opportunity Location

New York, NY

Proposed Salary

$70,000 - $80,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.


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Location: New York, NY

Proposed Salary: $70,000 - $80,000

Published: April 1, 2024

Job ID: BW8382

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