Our Managed IT Services Provider is seeking an experienced IT Support Engineer (Windows/Azure) to handle Level 2 escalated issues. As our IT Support Engineer Level 2 (Windows/Azure), you will work closely with our clients to solve complex technical issues and provide them with reliable and timely solutions. You will have the opportunity to work with a variety of technologies and be part of a growing team.
The IT Support Engineer Level 2 (Windows/Azure) will work with the full ConnectWise suite (Manage, Automate, Control) to resolve client issues remotely from our office. This relates to all technology, to include workstations, servers, printers, networks, VOIP systems, Microsoft 365, cloud, and vendor specific hardware and software.
IT Support Engineer Level 2 (Windows/Azure) Responsibilities:
- Provide Level 2 support for our clients, handling escalated technical issues related to Windows desktop environment, Windows Server, Active Directory, Group Policy, Domain Environments, basic networking principals, routers, modems, switches, M365 Administration, VMWare, Hyper-V, virtualization, Azure AD, Intune, remote management tool, and ticketing system (ConnectWise or Autotask preferred).
- Collaborate with Level 1 support to ensure seamless client service.
- Monitor and maintain client systems to ensure optimal performance and security.
- Participate in regular reviews to identify areas of improvement and opportunities for advancement.
IT Support Engineer Level 2 (Windows/Azure) Benefits:
- Health, Dental, and Vision Benefits
- 401(k) with 3% match
- PTO and Company Paid Holidays
- Certification Reimbursement
- Regular Reviews for Advancement
