IT Support Engineer Level 2 (Windows/Azure) Responsibilities:
- Provide Level 2 support for our clients, handling escalated technical issues related to Windows desktop environment, Windows Server, Active Directory, Group Policy, Domain Environments, basic networking principals, routers, modems, switches, M365 Administration, VMWare, Hyper-V, virtualization, Azure AD, Intune, remote management tool, and ticketing system (ConnectWise or Autotask preferred).
- Collaborate with Level 1 support to ensure seamless client service.
- Monitor and maintain client systems to ensure optimal performance and security.
- Participate in regular reviews to identify areas of improvement and opportunities for advancement.
IT Support Engineer Level 2 (Windows/Azure) Benefits:
- Health, Dental, and Vision Benefits
- 401(k) with 3% match
- PTO and Company Paid Holidays
- Certification Reimbursement
- Regular Reviews for Advancement
