IT Support Engineer Tier 2 (MSP) Overview:
We are a Managed Services Provider that is security-focused, high-touch, and white-glove catering to organizations in Northern VA and Washington D.C. Our mission is to keep clients IT infrastructures running smoothly and highly secure. We are a group of true technologists who are passionate about IT and enjoy constantly learning. That is why we are partners with Microsoft, Aruba, Fortinet, VMware, and more. The IT Support Engineer Tier 2 (MSP) will be able to work from home when not onsite with our clients.
We are seeking a IT Support Engineer Tier 2 (MSP) who is comfortable working autonomously and organized, as they will be managing much of their schedule. The IT Support Engineer Tier 2 (MSP) must be comfortable with SMB Microsoft products, Windows Server, O365, Network troubleshooting/administration, Hyper-V, VMware, and Azure.
Only considering IT Support Engineer Tier 2 (MSP) applicants with previous Managed Services experience.
IT Support Engineer Tier 2 (MSP) Required Skills & Abilities:
- Competent desktop support
- Mobile device support
- Competent Windows Server administration
- Competent network infrastructure support
- Competent Microsoft cloud ecosystem management
- Advanced on Microsoft Server Operating Systems (2008-2019)
- Advanced on Microsoft Workstation Operating Systems (XP to Windows 10)
- Advanced on Microsoft Office, QuickBooks, and Adobe software (Tech Support)
- Advanced on hardware, software, and devices for layers 1, 2, and 3
- Advanced in dealing with the important client when all the chips are down
- Experience with Microsoft Azure and Office 365
- The ability to read a service ticket that has been worked on quickly and see what is yet to be tried
IT Support Engineer Tier 2 (MSP) Benefits:
- Health/Dental Insurance
- 401(k) with 3% match
- Generous PTO
- Certification Reimbursement
- Hybrid WFH policy
- Company card for client expenses
