IT Support Technician Tier 1 (MSP)

Location: Chantilly, VA / Salary: $45,000 - $50,000

IT Support Technician Tier 1 (MSP)

IT Support Technician Tier 1 (MSP)

We currently have a position opening for a IT Support Technician Tier 1 (MSP) to join our service desk team located in Virginia. We are a well established Managed Service provider that places a major emphasis on work life balance. In addition, we value collaboration, innovation, customer service, and employee growth!

The IT Support Technician Tier 1 (MSP) will resolve issues on the Service Desk working with Windows environments, troubleshooting O365, and managing accounts in active directory. This is a full-time role with excellent benefits and training.

IT Support Technician Tier 1 (MSP) Responsibilities:

  • Provide technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Complete remote access solution implementation and support: VPN and Terminal Services
  • Monitor the manage system alerts & resolve incoming tickets at a tier 1 level
  • Provide IT Support relating to technical issues involving Microsoft’s core business applications/operating systems

IT Support Technician Tier 1 (MSP) Requirements:

  • 6+ months experience working for a Managed Service Provider
  • 6+ months experience with ConnectWise
  • Familiar with active directory, O365 troubleshooting, and providing desktop support

IT Support Technician Tier 1 (MSP) Benefits:

  • Salary $45,000-$50,000
  • Health, Vision, Dental
  • 401k+ company match
  • Certification reimbursements
  • Regular reviews and advancement opportunities

Opportunity Location

Chantilly, VA

Proposed Salary

$45,000 - $50,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.


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Location: Chantilly, VA

Proposed Salary: $45,000 - $50,000

Published: March 9, 2024

Job ID: BW3548

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