IT System Administrator (Managed Services) Technologies used day to day:
- Microsoft 365 (Exchange, Azure AD, SharePoint, OneDrive)
- Windows Server (Active Directory, file/print sharing, DNS, DHCP)
- Networking (Connectivity issues, VPN, WiFi, TCP/IP)
- Desktop Support (Everything you can and cannot think of)
- Backup issues (Veeam, ShadowProtect, Datto)
IT System Administrator (Managed Services) Primary duties:
- Provide Tier II services to manage all network servers and other network components including installation, configuration, and maintenance in a timely manner.
- Troubleshoots and resolves client network and application issues in accordance with our Managed Service Plans (MSP).
- Resolve escalated tickets
- Develops and maintains network security procedures.
- Adds, removes, and changes authorities for network users
- Resolves problems reported by end users for local and wide area networks, personal computers, networking equipment (switches, routers, etc.) and provides answers to complex questions related to these systems.
- Maintains documentation of the network, infrastructure, and cloud systems.
- Provides quality customer service to all clients in a timely and professional manner (in person, by telephone by remote desktop or via e-mail).
- On-site visits required for monthly maintenance, IT related issues, and new setups/installations.
IT System Administrator (Managed Services) Benefits:
- Health, Dental, and Vision Insurance
- Flexible PTO – no set amount as-long-as it’s not abused
- 401k (we match up to 3%)
- Certification Reimbursement
- Quarterly Bonuses
- $50/mo towards home internet
