IT System Administrator Tier II (MSP) Position Duties/Responsibilities:
- Troubleshoots hardware/software/configuration/technical issues (received via ticketing system, email, phone, or in-person) and resolves to client satisfaction
- Provides installation & configuration support of routers, servers, firewalls, & network equipment
- Performs Configuration/Implementation/Management within Windows Server environments
- Serves as an escalation point on the service desk and assist with project based work
IT System Administrator Tier II (MSP) Requirements:
- 3+ years experience working for a Managed Service Provider
- Advance support for servers and other critical components in Azure
- Knowledge and hands-on experience providing technical support to users using Microsoft 365 and Google
- Excellent knowledge of the principles, methods, and techniques used in troubleshooting and support as well as servers, desktops, laptops, printers, peripherals, and network management software – this includes TCP/IP 4 routing /firewall/VLAN abilities
- Extensive experience working and understanding working with VMware and/or Hyper-V
- P2V and V2V migrations experience
- Ticketing and RMM experience (ConnectWise and ITGlue)
IT System Administrator Tier II (MSP) Benefits:
- Base salary $65,000-$75,000 (dependent on experience)
- Certification reimbursement
- Career development and formal training
- Bonus yearly depending on performance
- Matching 401(k)
- Health Benefits
- Car/ mileage reimbursement
