IT System Administrator Tier II – Remote & Onsite Support (MSP)

We are currently seeking a IT System Administrator Tier II – Remote & Onsite Support (MSP). To be considered, you’ll need 2+ years working at a Managed Service Provider and advanced knowledge of Microsoft Technologies.

The IT System Administrator Tier II – Remote & Onsite Support (MSP) will be part of a Cloud Services company that exclusively focuses on the SMB market. The IT System Administrator Tier II – Remote & Onsite Support (MSP) will support a growing cloud services and external network systems for SMB clients.

The IT System Administrator Tier II – Remote & Onsite Support (MSP) will be responsible for escalations on the helpdesk, assisting with projects such as migrations, and serve as a trusted advisor to clients when on site.

IT System Administrator Tier II – Remote & Onsite Support (MSP) Responsibilities:

  • Recommending new technologies and solutions to proactively support the clients’ environment
  • Testing and evaluating network systems to eliminate problems and make improvements
  • Recommending and building systems and efficiencies for end-user and overall client site support both remotely and on-site
  • Providing Escalation support for both Help Desk Technicians and Jr System Administrators, and assist in their training and education

IT System Administrator Tier II – Remote & Onsite Support (MSP)

  • Experience in Tier II, administration, configuration, management and design of Windows Server-based corporate networks
  • Office 365 and Microsoft Azure experience
  • Experience with an RMM/PSA tool (we use ConnectWise)
  • 2+ years working for a Managed Service Provider REQUIRED***
  • Migration experience:  Windows Server 2008 to Server 2012/2016 and performing P2V migrations with VMware and Hyper-V

IT System Administrator Tier II – Remote & Onsite Support (MSP) Benefits:

  • 100% employee paid health coverage
  • Salary $60,000-$80,000 + annual bonus
  • Continued training opportunities
  • Opportunity to work with over 300 technologies
  • Family oriented, fun company culture
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