IT System Support Technician (Escalation Point) – MSP

Location: Farmingdale, NY / Salary: $75,000 - $85,000

IT System Support Technician (Escalation Point) – MSP

We are seeking a highly skilled IT System Support Technician (Escalation Point) – MSP to join our team. We have been ranked one of the top MSP to work for year after year. We have been in business for more than 20 years and we seeking great talent to be able to keep up with business need. The IT System Support Technician (Escalation Point) – MSP, will be supporting escalations and working on task given assigned to them. If you are ready to join a rapidly growing company and work along aside a collaborated team, we encourage to keep reading..

You will be performing 30%-50% desktop support and 50% – 70% servers and systems (email, light virtualization, etc.) and will have the opportunity to volunteer or help out on networking support and projects/deployment. The IT System Support Technician (Escalation Point) – MSP have the opportunity to grow into more senior roles.

IT System Support Technician (Escalation Point) – MSP Do:

Support and experience working with Cloud products: (Office 365, OneDrive, Azure).
Knowledge of Microsoft Windows Server Platforms.
Support of disaster recovery solutions. (Datto)
Configuring, Installing and Supporting routers, firewalls, switches & servers (VLAN, SonicWall)
Knowledge of VMware/Hyper-V (creating new virtual machines, changing resource allocations, etc.)
Experience configuring VoIP systems.

Personality Traits:

Accepts Responsibility – Willing and able to bear high levels of responsibility: making decisions, being accountable.
Openness – Communicates honestly, openly, and consistently. Shares information appropriately and Involves the customer in solving problems.
Positive Attitude – Encourages a positive rather than negative viewpoint

IT System Support Technician (Escalation Point) – MSP Salary Benefits:

Salary: $75k-$85k
401k+ company match
Certification reimbursement
Quick advancement opportunities
Health Coverage (Health, Vision, Dental)

Opportunity Location

Farmingdale, NY

Proposed Salary

$75,000 - $85,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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Location: Farmingdale, NY

Proposed Salary: $75,000 - $85,000

Published: August 31, 2023

Job ID: BW3990

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