IT Technician Level 1.5 – Managed Service Provider

As an IT Technician Level 1.5 – Managed Service Provider, you’ll be responsible for resolving technical issues remotely or on-site (as needed). We offer a competitive salary, full benefits package, and opportunities for growth and advancement within the company.

IT Technician Level 1.5 – Managed Service Provider Responsibilities: 

  • Responsible for supporting our clients and resolving technical issues that arise within their environments
  • Working with L3 engineers to assist with cloud migrations
  • Providing first-level technical support, analysis, and troubleshooting while ensuring a high level of customer satisfaction
  • Working on Azure AD and GPs

IT Technician Level 1.5 – Managed Service Provider Requirements: 

  • MSP industry experience – minimum of 1 year 
  • Enjoys working with customers and learning from senior-level engineers
  • Troubleshoot and resolve problems with servers
  • Basic networking knowledge, including TCP/IP protocols and topology
  • Ability to work independently and in a team setup with minimal supervision
  • Experience with MSP tools and solutions such as ConnectWise or Kaseya
  • Basic Virtualization with Microsoft Hyper-V and VMWare

IT Technician Level 1.5 – Managed Service Provider Benefits:

  • IT Technician Level 1.5 – Managed Service Provider’s Salary: $65,000-$75,000
  • 100 % Covered Health, Dental, Vision
  • PTO/Holidays
  • 401k + 6% match
  • Work from home options
  • Company Credit Card for Travel (gas, tolls, parking)
  • A family-friendly environment
  • Promotions and growth opportunities within 1 year, every year