- Responsible for supporting our clients and resolving technical issues that arise within their environments
- Working with L3 engineers to assist with cloud migrations
- Providing first-level technical support, analysis, and troubleshooting while ensuring a high level of customer satisfaction
- Working on Azure AD and GPs
IT Technician Level 1.5 – Managed Service Provider Requirements:
- MSP industry experience – minimum of 1 year
- Enjoys working with customers and learning from senior-level engineers
- Troubleshoot and resolve problems with servers
- Basic networking knowledge, including TCP/IP protocols and topology
- Ability to work independently and in a team setup with minimal supervision
- Experience with MSP tools and solutions such as ConnectWise or Kaseya
- Basic Virtualization with Microsoft Hyper-V and VMWare
IT Technician Level 1.5 – Managed Service Provider Benefits:
- IT Technician Level 1.5 – Managed Service Provider’s Salary: $65,000-$75,000
- 100 % Covered Health, Dental, Vision
- PTO/Holidays
- 401k + 6% match
- Work from home options
- Company Credit Card for Travel (gas, tolls, parking)
- A family-friendly environment
- Promotions and growth opportunities within 1 year, every year
