Junior IT Helpdesk Administrator (L1) – MSP Qualifications:
- 1+ years of experience providing IT support to end-users
- Proficiency in the administration of M365 and the M365 product suite
- Experience with Active Directory administration, implementing and troubleshooting Group Policy, and AD topologies
- Understanding of VoIP technologies, administration, and troubleshooting
- Experience with ConnectWise and IT Glue.
- Excellent written and verbal communication skills
- Resourcefulness and ability to take initiative in a dynamic work environment
- Willingness to obtain certifications within a designated timeframe after onboarding: ITIL Foundation, CompTIA A+, CompTIA Net+, or CompTIA Security+
Junior IT Helpdesk Administrator (L1) – MSP Salary & Benefits:
- 3 weeks of paid time off per year, plus 9 paid holidays with Telework holidays
- Certification Reimbursement Training Program: Earn a $500-$2000 bonus per certification and select two of the following for each certification: training time (take a week off paid to learn for the certification), testing fees paid for, or a bonus
- 401k with company match
- FSA, HSA, and HRA accounts for eligible expenses
- Voluntary benefits: AD&D, Pet Insurance, Legal Services
- Training and development opportunities to enhance your skills
- Enjoy a catered lunch every Friday
- Join quarterly outings like Top Golf, White Water Rafting, and more. Half of these events are open to friends and family
