Junior System Administrator & Field Technician Responsibilities:
- Provide excellent service and support to end-users onsite at customer locations…
- Resolve user issues assigned in the form of tickets in the onsite and helpdesk service boards communicating with technical staff and escalating outstanding matters when needed.
- Perform work on servers as required to resolve user-facing tickets.
- Work within server room environments for purposes of documentation, troubleshooting, and assisting engineers remotely.
Junior System Administrator & Field Technician Qualifications:
- Demonstrated proficiency in Microsoft (Workstation and Server) and Macintosh operating systems including Active Directory, Microsoft Exchange, VMWare, Routing, and Network Management;
- Insurable driving record & current driver license;
- Strong verbal and written communication skills;
- Dedicated to learning and teaching;
- Self-motivated, flexible, hard-working;
- Dedicated to teamwork and customer loyalty.
Junior System Administrator & Field Technician Benefits:
- Health, Dental, and Vision Insurance (paid by company)
- Life Insurance (paid by company)
- PTO + 10 Paid Holidays
- 401(k) with company match
- Hybrid WFH after onboarding period (2 days WFH per week)
- Certification Reimbursement
- Mileage & Travel Reimbursement
