Junior Technical Support Representative (MSP) Responsibilities:
- Ensure exceptional client satisfaction is consistently delivered and maintained.
- Implementation of overall Technical Services, strategies, & objectives.
- Provide accurate and timely technology support and problem resolution to our clients.
- Support clients with technical support issues and know when to escalate the issue.
- Work closely with the project manager on the hand off of projects to the support team.
- Participate in weekly service/project meetings
Junior Technical Support Representative (MSP) Job Requirements:
- 2+ Years of experience working for a Managed Service Provider REQUIRED
- ConnectWise a major plus!!
- Level 1 IT support of Cloud, Servers, and Desktops for both SMBs and Enterprise Clients, providing high-touch customer service via walking colleagues or clients through steps to help them resolve their technical issues remotely or in-person (mostly remote).
- Windows Server, Active Directory, VMWare, (Citrix & Hyper-V welcome), Dell, HP, VMware, experience working within Hybrid Azure environments (bonus)
- Implementation of new solutions
- Troubleshoot and resolve problems with servers, both physical and virtual
- Basic TCP/IP understanding of network switches, firewalls, security appliances, WiFi, etc.
Junior Technical Support Representative (MSP) Benefits:
- Salary $45,000-$50,000
- Full employer-paid healthcare
- Travel Reimbursement
- Cell Phone Reimbursement
- Quarterly team outings/events!
- 401k
- 3 weeks PTO
- Quarterly reviews/ bonuses
- Certification reimbursement and paid annual training
