Level 2.5 Support Engineer (MSP Division)

Location: Urbana, Maryland / Salary: $75,000 to $85,000

Level 2.5 Support Engineer (MSP Division)

We are seeking a dynamic and motivated Level 2.5 Support Engineer (MSP Division) to join our growing Managed Service Provider (MSP). The ideal candidate will have a technical background in Azure, RMM tools, some project work, VMware or Hyper V, and Windows servers. The role will require hands-on technical expertise in managing and troubleshooting IT environments, providing excellent customer service to clients, and playing an integral role in the smooth operation of our client’s business technology stack.

If you have a passion for helping clients solve complex technical challenges and enjoy working in a fast-paced environment, we’d like to hear from you. The role is a full-time position and offers competitive compensation, health benefits, 401k, and a positive culture that values your growth and development.

Level 2.5 Support Engineer (MSP Division) Job Responsibilities:

Provide Tier 2/2.5 support to clients through our managed service offering through phone, email, and remote desktop support channels
Work on assigned project tasks and complete project tasks within specific timeframes
Troubleshoot and maintain server infrastructure and network components in a virtualized environment utilizing VMWare/Hyper V and Azure technologies.

Level 2.5 Support Engineer (MSP Division) Requirements:

Experience working with RMM tools such as ConnectWise, Kaseya, Datto, IT Glue, or Autotask
Managed services experience, preferably with a multi-client MSP service provider
Experience with Windows Server 2012-2019 environments
Experience managing cloud infrastructure using Azure services such as Virtual Machines, Storage, and Network – experience with virtualization technologies including VMware or Hyper V
Experience with RMM solutions like ConnectWise Automate, Kaseya, SolarWinds, or others

Level 2.5 Support Engineer (MSP Division) Benefits:

A full-time salary
Healthcare/Dental/Vision/ 401(K)
Company card for gas
Hybrid work schedule
PTO and holidays
Paid certifications
Company phone

Level 2.5 Support Engineer (MSP Division) Salary: $75,000 to $85,000 plus quarterly bonuses

Opportunity Location

Urbana, Maryland

Proposed Salary

$75,000 to $85,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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