Managed Services Junior System & Network Administrator Responsibilities:
– Reviews ticketing and monitoring dashboards for timely assignment of tickets
– Checks, validates and updates ticket documentation (contact, ticket fields, etc.)
– Quickly and accurately prioritizes incidents and promotes proper Incident Management
– Troubleshoots, escalates, and/or resolves tickets within defined SLAs
– Leverages re mote support tools to resolve support requests
– Appropriately manages expectations of clients and peers
– Identifies solutions for hardware, software, and network issues
– Assists with special projects as assigned
Managed Services Junior System & Network Administrator Qualifications:
– 1+ years’ experience with Windows Server 2012 and up
– Strong Experience with AD (and Azure AD)
– Experience in an IT services capacity preferred
– O365 Support & Administration
– Prior experience with IT Service Management systems (i.e. Remedy, ServiceNow, ConnectWise, Autotask, N-central, Kaseya, etc.),
– Has a high degree of professionalism, attentiveness and communication excellence (both verbal and written)
– Ability to troubleshoot issues, identify solutions and appropriately escalate issues, required
Managed Services Junior System & Network Administrator Salary range:
As stated in the opening paragraph, we are successful because of our employees. Our typical starting salary for our Junior System & Network Administrator is $55k-$65k. But if you have a little less or more experience than our average hire, show promise and a great personality with a work ethic, we will hire at both less and above that range.
Managed Services Junior System & Network Administrator Benefits:
– Medical, Dental, Vision insurance provided
– Simple IRA with match
– 3 weeks PTO
– Paid Microsoft training and certification reimbursement
*Actual salary for Managed Services Junior System & Network Administrator to commensurate with experience*
