Primary areas of responsibility:
- Work through proactive technical support items, including automation of tasks and processes using PowerShell
- Install, configure, and manage security software and hardware such as firewalls, intrusion detection and prevention systems, and antivirus/anti-malware solutions
- Monitor and maintain client network security, including regular vulnerability testing, incident response plans, and disaster recovery plans
- Support the Projects Team with the design and implementation of new technology and services, including automation of new server and workstation deployment
- Serve as an escalation point for the Helpdesk Support Team, performing advanced troubleshooting of customers’ network, hardware, and application issues
- Maintain timely, accurate notes and status of issues in the ConnectWise ticketing system
- Develop and maintain technical documentation and KB articles for the support team
- Documentation of network configurations
Qualified applicants should have experience with these technologies:
- ConnectWise RMM and PSA ticketing software
- IT Glue
- Windows Server OS (all versions) – design, implementation, and support; configuration of network services and security policies
- Windows 10 and up – installation, configuration, and maintenance
- PowerShell Scripting – writing and maintaining scripts for automation, configuration management, monitoring and alerting, error troubleshooting, and AD management
- Azure – deployment, configuration, and maintenance of Azure services and VMs
- Office 365 – deployment, configuration, and maintenance of multiples applications
- Deep understanding of compliance frameworks such as NIST, PCI, CCMC, and HIPAA, including best practices for implementation and maintaining compliance
- Hyper-V / VMWare, installing and upgrading ESXi host and vCenter, configuring Hyper-V and VMWare environments
- VEEAM and Quest backup and recovery software
- Remote Desktop Services – implementation and management
- LAN and WAN networking including VPNs, subnetting, VLANs, and routing
- Active Directory, DHCP, DNS, Group Policy, and NAT – configuration and management
Job Type: Full-time
Benefits:
- Dental Insurance
- Health insurance
- Paid time off
Experience level:
- Senior
Schedule:
- 8 hour shift
