MSP Help Desk Technician Level 2 (Partial WFH) Overview:

We are a leading Managed Services Provider (MSP) renowned for delivering top-tier IT solutions and services to businesses of all sizes in the DFW Metroplex. With a commitment to innovation, excellence, and unmatched customer satisfaction, we have built a reputation as the go-to partner for organizations seeking robust, scalable, and secure IT infrastructure solutions. Our team of dedicated professionals is at the forefront of technology, ensuring our clients can focus on their core operations while we manage their IT needs. We offer Health/Dental/Vision Insurance, Partial WFH (2-3 days per week), IRA W/ 3% match, PTO, Sick/Personal Days, and certification reimbursement.

We continue to scale and are seeking a MSP Help Desk Technician Level 2 (Partial WFH) with a background working for a MSP. The MSP Help Desk Technician Level 2 (Partial WFH) must have a proven track record of working within a team environment, successfully addressing challenging IT issues, and consistently updating your skills through technical training.

Successful MSP Help Desk Technician Level 2 (Partial WFH) applicants must have previous experience working in the MSP industry.

MSP Help Desk Technician Level 2 (Partial WFH) Responsibilities:

  • Configuration of standard Office 365 and Exchange clients
  • Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer’s preferences.
  • Understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, hard drives, and mobile devices.
  • Configure file, print, and remote access services.
  • Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup.
  • Administration of enterprise e-mail application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases.
  • Experience required with Windows desktop operating systems.
  • Understanding of TCP/IP and troubleshooting Internet connectivity.
  • Experience with routers and firewalls.
  • Experience with Terminal Services & Citrix.
  • Basic understanding of relationship between switches, hubs, patch panels, etc.
  • General understanding of DNS services.
  • Basic working knowledge of Firewall Technologies – SonicWALL, Meraki, etc.

MSP Help Desk Technician Level 2 (Partial WFH) Salary + Benefits:

  • $75,000 – $85,000
  • Health, Dental, & Vision Insurance
  • Life Insurance
  • IRA with 3% match
  • 10 days PTO not including Sick Days, Personal Days, and Paid Holidays
  • Company provided equipment
  • Certification Reimbursement
  • Partial WFH (2-3 days per week)