MSP Help Desk Technician Level 2 (Partial WFH) Responsibilities:
- Configuration of standard Office 365 and Exchange clients
- Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer’s preferences.
- Understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, hard drives, and mobile devices.
- Configure file, print, and remote access services.
- Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup.
- Administration of enterprise e-mail application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases.
- Experience required with Windows desktop operating systems.
- Understanding of TCP/IP and troubleshooting Internet connectivity.
- Experience with routers and firewalls.
- Experience with Terminal Services & Citrix.
- Basic understanding of relationship between switches, hubs, patch panels, etc.
- General understanding of DNS services.
- Basic working knowledge of Firewall Technologies – SonicWALL, Meraki, etc.
MSP Help Desk Technician Level 2 (Partial WFH) Salary + Benefits:
- $75,000 – $85,000
- Health, Dental, & Vision Insurance
- Life Insurance
- IRA with 3% match
- 10 days PTO not including Sick Days, Personal Days, and Paid Holidays
- Company provided equipment
- Certification Reimbursement
- Partial WFH (2-3 days per week)
