MSP Help Desk Technician Level 2 Requirements:
- Resolve all Tier 1 escalated incidents
- Desktop support and user device incidents
- Network issues including Domain Access, VPN, LAN/WAN/WLAN, and device issues
- Server support issues including AD and Group Policy
- Ongoing management of M365 and Azure environments
- Assistance in projects alongside Sr. Engineers
- Continued learning and advancement opportunities
MSP Help Desk Technician Level 2 Benefits:
- Medical, Dental, and Vision Insurance
- Disability and Life Insurance
- 401(k) w/ company match
- Generous PTO
- Certification Reimbursement
- Cell-phone stipend
