MSP Helpdesk Specialist – L2

Location: Canoga Park, CA / Salary: $60,000-$68,000

MSP Helpdesk Specialist – L2

Join our team as a MSP Helpdesk Specialist – L2 and be the go-to person for our clients’ IT needs! We’re looking for a tech-savvy individual who can deliver top-notch customer service and technical support to our clients. As an MSP Helpdesk Specialist – L2, you’ll be responsible for resolving technical issues remotely or on-site. You’ll also be responsible for managing and maintaining client networks, ensuring that they run smoothly and efficiently. You’ll work collaboratively with our team of professionals, sharing your knowledge and expertise to deliver exceptional results. If you are self-motivated, detail-oriented, and have excellent problem-solving skills, we want you on our team! You’ll enjoy a competitive salary, benefits package, and opportunities for growth and advancement within the company.

MSP Helpdesk Specialist – L2 Responsibilities: 

  • Will be part of a team coordinating technology refreshes and deployments to end-users
  • Configuring, troubleshooting, and repairing network devices, servers, and computers
  • enjoys working with customers and learning from senior-level engineers. Have the ability to add/delete users to/from domain
  • Escalate tickets to tier 2 and tier 3 support technicians as needed
  • From time to time on-site teams will need additional resource to help deliver projects either on-site or remotely

MSP Helpdesk Specialist – L2 Requirements: 

  • MUST HAVE: 1 year working for a Managed Service Provider (MSP)
  • Enjoys working with customers and learning from senior-level engineers
  • Troubleshoot and resolve problems with servers (physical and virtual)
  • Basic TCP/IP understanding of network switches, firewalls, WiFi, etc.
  • Experience with ConnectWise
  • Basic Virtualization with Microsoft Hyper-V and VMWare

MSP Helpdesk Specialist – L2 Benefits:

  • Salary: $60,000-$68,000
  • 100 % Covered Health, Dental, Vision
  • PTO/Holidays
  • 401k + 4% match
  • Growth Opportunities
  • A family-friendly environment
  • Reimbursements for certifications and training

Opportunity Location

Canoga Park, CA

Proposed Salary


Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.


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Location: Canoga Park, CA

Proposed Salary: $60,000-$68,000

Published: April 3, 2024

Job ID: BW7747

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