- Will be part of a team coordinating technology refreshes and deployments to end-users
- Configuring, troubleshooting, and repairing network devices, servers, and computers
- enjoys working with customers and learning from senior-level engineers. Have the ability to add/delete users to/from domain
- Escalate tickets to tier 2 and tier 3 support technicians as needed
- From time to time on-site teams will need additional resource to help deliver projects either on-site or remotely
MSP Helpdesk Specialist – L2 Requirements:
- MUST HAVE: 1 year working for a Managed Service Provider (MSP)
- Enjoys working with customers and learning from senior-level engineers
- Troubleshoot and resolve problems with servers (physical and virtual)
- Basic TCP/IP understanding of network switches, firewalls, WiFi, etc.
- Experience with ConnectWise
- Basic Virtualization with Microsoft Hyper-V and VMWare
MSP Helpdesk Specialist – L2 Benefits:
- Salary: $60,000-$68,000
- 100 % Covered Health, Dental, Vision
- PTO/Holidays
- 401k + 4% match
- Growth Opportunities
- A family-friendly environment
- Reimbursements for certifications and training
